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FREQUENTLY ASKED QUESTIONS
- What are services that we offer?
Please refer to our services page
- What is our expertise in billing- which type of billing?
Homecare and hospice for physicians and hospitals
- How many current clients we have?
About 15 in 12 different states
- What are their specialties?
Homecare and Hospice
- What is volume for those clients?
Total billing is appx $500k per week
- How many patients are handled in each of our clients?
About 150 patients each week
- How do we handle patient dues?
We send three statements along with reminder calls to patient, if they don't response , we send the accounts to collections.
- How do we do electronic claims
Through clearing house
- How do we handle insurance verifications
We do insurance verification for each patient before starting services making sure insurance is active and benefits are covered
- Do we collect copays/coinsurance from patient upfront?
Yes we do
- Do we have coder?
Yes
- How we manage HIPPA guidelines
We have all our gates coded for employees by their thumb and we shread all papers. We prefer paper less enviornment
- What are special things we have done to reduce AR?
We do intensive follow up and also try to resolve the problem from root
- What is turn around time to start a service?
As soon as they are ready
- If any physician in bad shape in terms of AR then what is our strategy?
First we do insurance analysis, then after analysis specifics about insurance we start working on AR
- How does India handle patient statement and paper claims
We have dedicated printer in our US office where we print and they are mailed from there
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